Shipping Policy

 

Companion Pharmacy Shipping Policy 

Delivery Options: 

  • Free Delivery to the Practice: Medications and products can be delivered to the practice at no cost to the client. Delivery timing depends on practice and pharmacy operational schedules. 

  • Home Delivery: Clients may choose to have medications delivered directly to their homes via our partnered courier service. The cost is $9 per delivery. 

  • Auto-Ship Deliveries: For clients enrolled in auto-ship programs: 

  • Home delivery is free for auto-ship items. 

  • Shipments are processed via USPS and may take 3-5 business days for delivery. 

  • Auto-ship clients also receive a 5% discount on eligible items. 

Regional Variations: 

  • Shipping policies may vary based on regional logistics and demand. 

  • Practices outside a 40-mile radius of the pharmacy may experience reduced delivery frequency (e.g., twice weekly). 

Courier Service: Courier service is available only within a 40-mile radius of the pharmacy for home delivery. Most courier deliveries will be completed either the same day or the next business day. Delivery timing is influenced by variables such as order pickup time, pharmacy operations, and practice schedules. 

Delivery Schedule and Process: 

  • Practice Deliveries: 

  • Daily delivery service is provided for practices within a 40-mile radius. 

  • Practices beyond a 40-mile radius will be eligible for practice delivery 2-3 days per week, depending on prescription volume. 

  • Home Deliveries: 

  • Eligible for all clients within a 40-mile radius. 

  • Clients will receive a confirmation once the order is dispatched. 

  • Auto-Ship Deliveries: 

  • Processed weekly with notifications sent to clients ahead of shipment. Text message reminders will be sent 7 days and 2 days prior to scheduled shipping dates. 

Shipping Costs and Policies: 

  • For clients outside of a 40-mile radius from the pharmacy:

  • Free shipping to the practice. 

  • USPS $7 shipping fee. 

  • UPS 2-Day $12.50. 

  • UPS Overnight shipping $35.